Returns & Exchanges

At TwCare, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that updating your wardrobe remains as effortless and stylish as our collections.

Return Process

• 1.
  Initiate Your Request

  Log into your TwCare account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Pack Your Items

  Carefully place the unworn garments with original tags attached into their original packaging to ensure they are protected during transit.

• 3.
  Ship the Package

  Affix the provided prepaid label to your parcel and drop it off at any authorized courier location or schedule a convenient home pickup.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.